Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are processed or shipped. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

If you do not want the product you received, you are required to contact us via email at support@automotorange.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused and unopened;

In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@automotorange.com within 14 days of receiving the item.   When the claim is approved, a refund will be issued.

If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.

Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly. 

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.   In all cases, we shall endeavour to assist you and make your shopping experience one of excellence.

Refunds are not available under the following circumstances;

Your order does not arrive due to an incorrect address provided by you.

Your order does not arrive due to an exceptional circumstances beyond our control (e.g. delayed by a natural disaster).

You ordered the wrong item.

How do I request a return, exchange, or refund?

If you want to initiate a return, exchange, or refund, please complete the following steps;

1. In the event of a return, exchange, or refund request contact us via email at support@automotorange.com and include evidence if required.
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the  address we provide to you.  You must return the item to our warehouse at your own expense and the item must be unopened (subject to our consideration and the type of product only) and unused.
3. You must provide a tracking number *(unless your shipping method did not include one).
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. 
5.  In order for us to ship a replacement product or process a refund for a damaged or incorrect product we require a tracking number* for the item returned to be provided.
6. There may be a small fee that will be deducted from your refund to cover costs incurred by us, this is not usually the case, however, with some very large items, this is to cover costs for the return.

Have any other questions? Please feel free to reach out to support@automotorange.com

Notwithstanding the above, we shall always put you the customer first, we may forego any of the above restrictions to make your shopping and return experience easier and equitable to you.  Our Company always puts the customer first, even if this is at our expense, we endeavour to provide the best customer service in the industry.

AMR Team (c)